mb2-422

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CRM 3.0 Customization : mb2-422 certified

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Exam Number/Code: mb2-422
Exam Name: CRM 3.0 Customization
VUE Code: mb2-422
Vendor: microsoft
Exam Language(s): Englishmb2-422 CSE
microsoft Sales Expert
On This Page
Exam topics covered
Audience profile
Credit toward certification
Preparation tools and resources
Skills being measured
Exam specifics

Exam topics covered
The following list includes the topic areas covered on this exam. The percentage indicates the portion of the exam that addresses a particular skill.

• Planning Customizations (11 percent)
Align Customizations with Microsoft Dynamics CRM Design
Recognize Capabilities for Extended Development
Recognize Core Customization Capabilities
Recognize Capability to Transport Customizations

• Customize Entities (16 percent)
Transport Customizations
Customize Forms, Previews, and Views
Work with Entity Attributes
Modify Entity Mapping
Renaming Entities

• Work with Custom Entities (23 percent)
Identify When to Use Custom Entities
Define Custom Entities
Plan Entity Relationships
Define Entity Relationships
Delete Custom Entities and Relationships

• Workflow (13 percent)
Define a Workflow Rule
Define a Sales Process
Set Values by Using Dynamic Text
Manage Workflows and Sales Processes
Troubleshoot Problems with Workflow

• Customize Reports (11 percent)
Report Planning
Managing Reports
Create or Modify Reports

• Configure Application Integrations (9 percent)
Configure Application Integrations by Using IFrame
Create Controls by Using ISV.Config
Using URL Addressable Forms
Modify Navigation with SiteMap
Recognize Capabilities for Server Programming

• Application Event Programming (17 percent)
Using Form and Field Events
Referencing Microsoft Dynamics CRM Values
Troubleshooting Client-Side Code

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Audience profile
Individuals who want to obtain a certification on Microsoft Dynamics CRM 3.0 Customization should take this exam.

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Credit toward certification
When you pass this exam, you earn credit toward the following certifications:

• Microsoft Certified Business Management Solutions Specialist
• Microsoft Certified Business Management Solutions Professional – Applications for Microsoft Dynamics CRM
• Microsoft Certified Business Management Solutions Professional – Developer for Microsoft Dynamics CRM
• Microsoft Certified Business Management Solutions Professional – Installation and Configuration for Microsoft Dynamics CRM

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Preparation tools and resources
In addition to your hands-on experience working with the product, we highly recommend that you use the following tools and training to help you prepare for this exam.

E-Learning courses for this exam

• Collection 8525: Customization in Microsoft Dynamics CRM 3.0

Note We strongly recommend that you use training materials in conjunction with the corresponding e-learning to prepare for a certification exam.

Training materials for this exam

Training materials for Microsoft Dynamics can be ordered through your local partner.

• Course 8525: Microsoft Dynamics CRM 3.0 Customization

Classroom training for this exam

• Course 8525: Microsoft Dynamics CRM 3.0 Customization

Supplemental learning resources

• Microsoft Dynamics CRM 3.0 SDK Client Programming Guide

• Course 8521: Microsoft Dynamics CRM 3.0 Sales Management

• Course 8522: Microsoft Dynamics CRM 3.0 Marketing Automation

• Course 8523: Microsoft Dynamics CRM 3.0 Service Management

• Course 8524: Microsoft Dynamics CRM 3.0 Service Scheduling

• Course 8526: Microsoft Dynamics CRM 3.0 Installation and Configuration

Additional skills recommended

• Familiarity with using the Microsoft Dynamics CRM 3.0 application and CRM implementation methodologies

• Experience working with relational databases, Web development, JScript, DHTML, and XML

Microsoft online resources

• MSDN: The Microsoft Developer Network (MSDN) is a reference for developers that features code samples, technical articles, newsgroups, chats, and more.

• Training and certification newsgroups: There is a newsgroup for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.

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Skills being measured
This certification exam measures your ability to do the following:

• Plan customizations for Microsoft Dynamics CRM 3.0.

• Customize entities and create custom entities.

• Create solutions using Workflow.

• Create custom reports.

• Integrate other applications into Microsoft Dynamics CRM 3.0.

• Use client-side code with form and field events.

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Exam specifics
Time requirements and questions

• 120 minutes to complete the exam

• 70 questions, with a passing rate of 70 percent

• Multiple choice and multiple answer questions

Registration

• Register now (Prometric.com)

Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format. Please contact MBS-Cert@microsoft.com with any certification or training-related questions.

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